Elabhouse terms of conditions Privacy Policy

Terms & conditions, Privacy policy
Elabhouse is a Website Development company in UAE our company always carefully approach users' privacy and provide web development services on mentioned term & conditions
privacy Policy

Clause 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

consent

Clause 2 - How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at:

Elabhouse Software Design
Office 2502e, Building Marina Plaza
Dubai Marina
Dubai, UAE
800333
+971 4 5758295

clause 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service or the United Arab Emirates laws.

Clause 4 - Server & HOSTING

Our store, customers’ websites and any other web solutions are hosted on Digital Ocean. They provide us with a server that allows us to sell and provide our products and services to you.

Our data is stored through Digital Ocean data storage, databases and the general application. They store your data on a secure server behind a firewall.

Clause 4 - payments

If you choose a direct payment gateway to complete your purchase, then the Payment Processor stores your credit card data. It is encrypted by the Payment Processor. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased by Elabhouse Software Design and its affiliates to any third parties.

Clause 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Europe and your transaction is processed by a payment gateway located in the United Arab Emirates, then your personal information used in completing that transaction may be subject to disclosure under the laws of the United Arab Emirates.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Clause 6 - Internal & external links

When you click on links on our store or website they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Clause 7 - Refund & exchange policy

Exchanges (if applicable for physical items)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Elabhouse Software Design
Office 2502e, Building Marina Plaza
Dubai Marina
Dubai, UAE
800333
+971 4 5758295

Exchanges (if applicable for digital services)

Web development or graphic design services fees are not refundable and are only subject to alteration or modification within 14 days of notification of the same to the official email.

Please note: Additional service fees may apply if changes or modifications are not stated on the preliminary approved estimate.

Elabhouse team always present proper estimates, project planning, creative idea and quality and starts the development on customers’ approval of the project.

Shipping
To return your product, you should mail your product to:

Elabhouse Software Design
Office 2502e, Building Marina Plaza
Dubai Marina
Dubai, UAE
800333
+971 4 5758295

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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